Thank you for your interest in eXp Realty of Canada, Inc.
Types of Information Collected
eXp, and any third party we engage for the purpose of administering, operating, hosting, configuring, designing, maintaining and providing internal support for our Site, may collect two types of information when you visit the Site: Personal Information and Usage Information. Generally, you can visit eXp’s websites without entering any Personal Information. In certain cases, we may ask you for Personal Information to provide a service or carry out a transaction that you have requested.
Personal Information: The types of information we collect may include, among other things, the following categories of identifiable information (collectively, “Personal Information”):
• contact information (e.g., name, title, company/organization name, email address, telephone and facsimile numbers, and physical address);
• date of birth, nationality and country of residence, which allows us to determine your eligibility under certain regulations to receive certain information;
• information about your company and job function;
• subject to applicable law, your marketing communication preferences;
• event registration information;
• feedback from you about the Site and Services generally; and
• other information specific to you.
You are not required to provide any of this information, but if you choose not to provide certain information, we may not be able to provide the requested service or complete your transaction.
Usage Information: The types of usage information we collect may contain anonymous information about your visit to the Site, such as the following categories of information (collectively, “Usage Information”):
• Internet Protocol (or IP) address, protocol and sequence information;
• browser language and type;
• domain name system requests;
• operating system and platform, device type and device identifiers;
• hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data; and
• MAC address, device ID / UDID, or similar device – specific code.
We do not link the above information to your identity or a user account for use in connection with the Site (your “User Account”), unless you enter the site with a User Account or are logged into your User Account at the time you visit the site.
On sites that you enter with a User Account, we may connect your browsing history (including time spent at the Site, time and date of your visit, links you click), number of bytes transferred, the material and pages you accessed, the number of clicks, and other actions taken at a Web Property (all of which are also Usage Information) with your identity to determine your potential interests in our Services.
How Information Is Collected
Personal Information: We may collect Personal Information about you from the following sources:
• information we receive from you as a result of your use of our Services;
• information we receive from you, or on your behalf, through forms you complete, or through your communication to us (for example, an inquiry about a property, to sign up for our mailing list, or to receive our mailings, newsletter or updates);
• information we receive from you through the Site, such as when creating a User Account;
• information we receive from your computer or mobile device;
• information we receive from our partners or service providers;
• information we receive from other sources, as permitted by applicable laws, rules and regulations; and
• information we receive from you, even if we have not requested such information and the information is not information that we normally collect.
Usage Information: We may collect Usage Information from you as follows:
Cookies: From time to time, we may use “cookies” to keep track of your visit and use of the Site. Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors’ use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your User Account, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not fully be able to experience the features of the Site.
Web Analytics: eXp uses industry standard web analytics to track web visits.
Web Beacons: Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as web beacons (sometimes referred to as ‘clear gifs’). Web Beacons collect only limited information that includes a cookie number; time and date of a page view; and a description of the page on which the web beacon resides. We may include web beacons in promotional email messages or newsletters in order to determine whether messages have been opened and acted upon.
Unique Identifier: We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the Site and some of the electronic communications you receive from us. We keep this information for our internal use, and this information is not shared with others.
Use of Collected Information
Information collected by us may be used for the following purposes:
Site Operation and Improvement: We may use your information to (a) improve the Site and related Services, or to make the Site easier to use (for example, by eliminating the need for you to repeatedly enter the same information), (b) setting up and managing your User Account, including processing your requests for information; (c) providing support or Services to you, and/or (d) customizing the Site to your particular preference or interests.
Services and Transactions: We and our third party service providers may use your Personal Information to deliver Services or carry out transactions you have requested or in which you may be interested. For example, if you opt to sign contracts with us using our third party e-signature provider, we will be required to authenticate the identity of each signer/end user for signature request through email confirmation or such other means as required by such third party service provider, as the same may change from time to time. Such third party service provider may also collect your email address, workflow transaction, and the history of such transaction (e.g. sent date/time, when the request was opened, reviewed and signed) and they will be processing your information to facilitate the delivery of this service. If you do not agree with such processes and procedures, please do not use such third party services.
Communications: With your consent or as otherwise permitted by law, we may use your Personal Information gathered via the Site to inform you of Services available from eXp. Subject to applicable law, we and/or any of our third party service providers may send you information about existing and new Services, and special offers, by email, telephone, mail or by means of any other contact details you provide to us or our affiliates, or to such third party service providers. In order to offer you a more consistent experience in your interactions with us, information collected by our Site may be combined with information we collect by other means.
We comply with our obligations under Canada’s anti-spam legislation and each commercial electronic message that we send includes an unsubscribe link allowing you to stop delivery of that type of communication if you do not wish to receive future e-mails from us for these purposes. You can also unsubscribe by sending us an e-mail to [email@example.com] If you elect to unsubscribe, we will remove you from the relevant list within ten (10) business days.
Employment Applications: In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. Unless you tell us otherwise, we may disclose this information to our subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration subject to our document retention policies unless you direct us not to do so.
Disclosure of Your Information
Except as described below, the information you provide to eXp through the Site will not be shared outside of eXp other than to its affiliates and subsidiaries that require such information to provide you with the Services as described herein without your permission.
Disclosure to Related Companies and Business Partners. We may provide Personal Information and Usage Information to our subsidiaries, affiliated companies, and other businesses or persons for the purposes of processing such information on our behalf and promoting products and/or services of our trusted business partners. For example, we may disclose Personal Information and other information about you to a local real estate broker or participating lender where you have shown an interest in residential properties. The use of your information by one of our trusted business partners will be subject to those parties’ own privacy policies so please review these carefully.
Notwithstanding the above, you should also be aware that certain of our third party service providers may generate aggregate or anonymous data from the Services that they provide to us on your behalf as well as for others. Such third party service providers may use such aggregated anonymous data for business purposes and may further disclose such data but will only do so in a de-identified (anonymous) manner that does not identify you or any other users and that is stripped of all persistent identifiers. We are not responsible for the use of such aggregate or anonymous data by such third party service providers.
Third party providers performing Services on behalf of us may store, transfer and process Personal Information on servers located outside of Canada, in jurisdictions (including the United States) whose data protection laws differ from those of Canada. As a result, Personal Information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. For example, Personal Information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our third party service providers to maintain protections on Personal Information that are equivalent to those that apply in Canada.
Corporate Reorganizations, Sales: We reserve the right to disclose your Personal Information, as well as any information about or from you, in connection with the amalgamation, merger, sale or other disposition of all or part of our business and/or assets. Such use and disclosure would be for the purpose of allowing third parties to determine whether to proceed with the proposed transaction, and if the transaction proceeds, for the purpose of completing the transaction. You expressly agree and consent to the use and/or transfer of your Personal Information or other information in connection with a sale or transfer of some or all of our assets in any of the above-described proceedings. Furthermore, we are not and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.
As directed by you. We may also disclose your Personal Information with your permission or as directed by you, including for any other purpose to which you consent. For example, if you wish to apply to become a broker, you will be redirected to sites operated by our related companies, including eXp World Holdings, Inc. Your application will be processed by eXp World Holdings, Inc. or other related companies and any Personal Information that you submit will be collected, used, disclosed and otherwise processed in accordance with the privacy policies contained on those site(s). Please review these additional privacy policies carefully to understand how your Personal Information is being processed by these organizations.
We will limit the length of time we retain your Personal Information.
We retain your Personal Information as necessary to effectively provide you with our Services. We will only keep your Personal Information so long as it is needed for its identified purposes, or as required by law, for legal, tax or regulatory purposes or for other lawful purposes. We will use reasonable means to erase or destroy your Personal Information in a secure manner or where this is not possible (i.e. because it is stored in backup archives), then we will securely store it and isolate it from further processing until deletion is possible.
We are committed to protecting the security of your Personal Information. We use reasonable technical, organizational and physical security measures designed to protect your Personal Information from unauthorized access, use, or disclosure.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your Personal Information, we cannot ensure or warrant the security of any information you provide to us. We also cannot guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. All third party service providers that obtain Personal Information from us (e.g. third party service providers that perform functions on our behalf) are contractually required to protect your confidentiality and personal information in accordance with their own privacy policies and as required by law.
You are ultimately responsible for ensuring the security of your username, password and User Account information from unauthorized access, use or disclosure to others. When using the Site, you are not permitted to circumvent the Site’s security features.
You agree to: (a) immediately notify us of any unauthorized use of your username, password and/or User Account, and/or any other breach of security; and (b) ensure that you log out from your User Account at the end of each session. While we use technologies and procedures designed to protect your confidential information and provide suitable security, please be aware that no security measures are perfect or impenetrable. We do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.
Reviewing and Correcting Your Personal Information
We support your right to access Personal Information that we have collected about you. You can make a request to review and correct your Personal Information collected via the Site by completing our Contact Us form or, if you have a User Account, by accessing your User Account. You may also wish to contact our Privacy Officer at Cdncompliance@exprealty.net
We may take steps to verify your identity before providing you access to your Personal Information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or email address.
Please note that complete access cannot be guaranteed due to certain legal restrictions to your right to access. For example, you will not have access to files that contain information about other individuals or information that is confidential to us. If you are denied access, we will notify you of the reason and of any recourse available to you. We will also endeavour to provide you with the factual information that pertains to you and is contained in those files.
Links to Other Sites
The Site may now or in the future contain links to other sites such as Commissions Inc., Inside Real Estate. affiliates, professional organizations, and third party businesses that are featured on or otherwise advertise on the Site. Such links are provided as a convenience only.
Choices with Your Personal Information
Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide Personal Information. However, in the event this information is essential for us to provide certain Services to you, we will be unable to provide you with those Services if you choose to withhold requested information.
How to contact us.